Frequently Asked Questions

Your guide to luxury skincare and seamless shopping.

How can I track my order?

Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your package's progress.

What is your return policy?

We accept returns of unopened and unused products in their original packaging within 30 days of purchase for a full refund, excluding shipping costs.

Are your products authentic?

Yes, Rescue Spa is an authorized retailer for every brand we carry. All products are sourced directly from the manufacturers to ensure 100% authenticity.

Do you offer international shipping?

Currently, we ship to most countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.

Can I get a personalized skincare consultation?

Absolutely. Our expert estheticians are available for virtual consultations to help you build a customized regimen tailored to your specific skin concerns.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay installments.